Shipping Policy

Welcome to UFO Candy, where futuristic indulgence meets your sweet cravings! To ensure a smooth experience with us, we've outlined the following Shipping Policy.

Processing Time

Orders are typically processed within 1-3 business days. Please note that shipments are not made on Sundays or holidays.

Shipping Rates & Delivery Estimates

Our standard shipping is through Royal Mail 2nd Class, with an expected delivery time of 2-5 business days after dispatch.

Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a confirmation email. If a tracking number is provided by the carrier, we’ll update your order with this information.

Customs, Duties, and Taxes

UFO Candy is not liable for any customs duties or taxes applied to your order. Any additional fees incurred during or after shipping (tariffs, taxes, etc.) are the customer’s responsibility.

Damages

Upon receiving your order, please inspect it immediately. If you find any damage, defects, or receive the wrong item, contact us at info@ufocandy.co.uk so we can resolve the issue promptly.

International Shipping Policy

At this time, we only ship within the UK, covering England, Scotland, Wales, British Forces, and Northern Ireland.

We strive to meet our shipping timelines, though unforeseen factors like adverse weather or disruptions in Royal Mail services may cause delays. Thank you for your understanding!